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Craig Nelson
ITS 1
507-379-3380
craig.nelson@riverland.edu
On-Campus
Austin East
Technology & Learning Resources

Job Title

Computer Lab Assistant

Work Type

Monday, Tuesday, Wednesday, Thursday, Friday, Saturday

10-15 hrs per week Hours per week

Description

* Monitor the computer labs and provide for the general cleanliness, safety and security of the laboratory areas. Report maintenance problems to MIS staff as they occur. * Enforces procedures for the use of the laboratory area and the use of equipment, supplies, materials, software, hardware and peripherals. * Troubleshoots and diagnoses basic problems with user accounts and computer equipment. Refers problems to MIS staff if unable to resolve. *Responds to questions from students, staff and instructors with information relating to the computer labs. *Assist with other tasks and projects as assigned.

Skills

General knowledge of computer equipment and related software. Ability to provide assistance and problem solve basic computer related issues, enforce policies and procedures, and maintain a positive customer service environment. Expected to be on time for scheduled shifts. Courteous to students, faculty and staff. Communicate in person, via phone, and/or email when issues occur.

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