Riverland Community College

Network Access (Wireless)

• Turn computer on
• Enter  StarID as the username
• Tab or use mouse to access password
• Password is your StarID password
• Tab or use mouse to select OK.

Note: You will not be able to print, save your work to the network, or use your web browser if you are not logged into the network at campus! Solution: If you are using wireless access, reboot your laptop and log back into the network.

Laptop Shutdown

Always shut down your laptop when you are done using it or plan to put it back in its case. Closing the lid does NOT shut it off, it will continue to run, and you can burn up components when it is enclosed in the case and running.

Laptop Fails to Shutdown

Hold the power button down for at least 10 seconds or until green LED light clicks off.

Problem Software:

Kazaa and Morpheus Software -- Music download software, installs third party software other than itself and can change network settings that will not allow you to connect on campus. These softwares are a great source for viruses, and could possible allow others to access your laptop/PC and do damage to files needed by the operating system.

File Sharing Software-Software -- like Bearshare, Gnucleus, Limewire, Phex and Swapper can install other programs such as advertising pop-ups and change network settings. These softwares are a great source for viruses and could possible allow others to access your laptop/PC and damage your laptop or other units. Many of these are created by private individuals with their best interests in mind.

New.net domains -- This software is a coupon distribution software that has proven to cause problems with network access in the past! Constant pop-ups are very hard to remove once installed.

Gator Software -- Gator software tracks the Internet sites that you visit and forwards that data back to the company's servers. This information is then sold to advertisers who purchase the opportunity to make ads pop up at certain moments (i.e. when specific words appear on a screen). It also lets companies launch a pop-up ad when users visit a competitor's Web site."

OfferCompanion, Trickler, and GAIN Software -- This pop-up software is similar to Gator. It is spyware software used to track your Internet activities.

Select/Change a Default Printer-Start

• Start
• Devices and Printers
• Printer with the checkmark is the current default printer
• Select printer to be default
• Right click
• Select "Set as Default Printer" from the menu

Select/Change printer within Microsoft Office Application

• File
• Print
• Name
• Select appropriate printer from the drop-down list

Verify that you are printing to the appropriate printer, based on the building and room number before starting your print job!

College Printer Not Installed

If you do not see a College printer installed, you can install the printer.

• Start
• Devices and Printers
• In the address bar, enter the following, based on your location:
  • Austin: \\au-print\
  • Albert Lea: \\al-print\
  • Owatonna: \\ow-print\
• You should see a list of printer
• Double-click the printer you wish to install

Adding a Home Printer

• Verify that the printer you are trying to install is not in the "printers" folder. If you have tried to install it before and it has failed, delete it before you try to install it again.
• Connect the printer cable to the laptop using the USB port.
• Verify that the printer is plugged in and power button turned on and then turn on your laptop.
• When "Windows" starts to load it will recognize the printer and ask for the drivers it needs to run the printer.
• If printer asks you to "print a test page", click yes.
• Note: When reconnecting to your home printer, it is best to repeat paragraphs 2 and 3 each time.

Empty Cache Frequently / Internet Explorer:

• Tools
• Internet Options
• General
• Browsing history
• Delete
• Select all that apply