Riverland Community College

In this course the alpha, numeric, symbol, and function keys are reviewed emphasizing the touch method. Keying fundamentals and techniques are taught including: basic formatting, proofreading skills, straight-copy skill development, and correct keying posture and technique.

• Prerequisites: 30 words per minute (wpm) at 97% accuracy.

• (3 Cr – 3 lect, 0 lab)

This course introduces alpha, numeric, and symbol along with basic keying fundamentals and techniques. Emphasis will also be placed on building speed and accuracy. Typing technique and posture concepts will be introduced.

• (1 Cr – 1 lect, 0 lab)

This course is designed to familiarize students with the importance of being able to identify persons in crisis, including themselves. Students will learn about stress and its effects, how to manage stress, and the importance of being physically fit. Students will also learn verbal de-escalation skills as well as some mediation skills. They will learn of support services available to them and the communities in which they work. This course will also provide students with an in-depth and comprehensive discussion of ethics, ethical behavior and discretion afforded Peace Officer and Criminal Justice professionals. It will also discuss the importance of building Community Relations. Successful completion of this course prepares students for the Minnesota Peace Officer Standards & Training (P.O.S.T.) licensing exam. This course includes criteria required by the Minnesota Board of Peace Officer Standards and Training and Learning Objectives for Professional Peace Officer Education. (2 Cr – 2 lect, 0 lab)

This course is an introduction to all facets of Public Safety:  law enforcement, fire, emergency medical services and the importance of dispatch/communications.  Students will be introduced to each segment of Public Safety and each of their needs as it relates to communication and dispatching each entity to emergency situations.  Students will interact with peers from their profession as well as others from all public safety areas.  Prerequisites:  Requires a score of 60 or better on test Accuplacer Reading Comprehension. Test results for Accuplacer Reading Comprehension are valid for 3 years.

(2Cr – 2 lect, 0 lab)

This course will introduce students to a career as a Public Safety Dispatcher, also known as a 9-1-1 dispatcher, with an emphasis on the knowledge, skills, and abilities that are required to have a successful career.  This can include, but is not limited to, interpersonal communication, telephone communication skills, exposure to a broad spectrum of technology, computer aided dispatch, and call classification and prioritization.  Prerequisites:  Assessment score in ENGL0960 or above, or completion of ENGL0950 with a grade of C or higher.  Recommendations:  Keyboarding skills (30 WPM or higher)

(3 Cr – 2 lect, 1 lab)

This course focuses on communicating more effectively in personal, social, and professional environments and examining the practical and theoretical aspects of human communication. The course also addresses such topics as self-esteem, listening, effective language, nonverbal communication, perception, disclosure, conflict and cultural communication. Human diversity issues and cultural/intercultural factors and how they affect human communication are examined. Students will also reflect on the role interpersonal process plays in relationships and reflect on individual strengths and weaknesses with regard to personal interpersonal communication.

• MnTC (Goals 1/CM 7A/HD);
• (3 Cr – 3 lect, 0 lab)

This course examines the historical framework and the social interactions of racial and ethnic groups in the United States. Gender, sexual orientation, religion and other characteristics that contribute to a culturally diverse society are also described and analyzed in this course.

• MnTC (Goals 5/SS and 7A/HD);
• (3 Cr – 3 lect, 0 lab)