Riverland Community College

This Riverland program prepares you for employment focusing around client relations. The role of a customer relations assistant involves handling telephone calls, greeting visitors and determining their needs, and scheduling appointments.

Duties for customer relations assistant may include

• keyboarding documents,
• sorting and distributing mail
• posting information to records
• maintaining calendars
• file management.

Customer Relations assistants must be able to use a wide variety of automated office equipment such as computers, calculators, scanners, photocopiers, fax machines, and switchboards. Students will also be trained in several business software applications, transcription/voice recognition software, and the use of correct business English. You can count on training by highly-qualified instructors in this excellent certificate program.

This "Laptop Advantage" program also provides hands-on training with computer equipment and software you are likely to use in the workplace.

Upon completing this program the student will be able to successfully:

• Use information technology to improve individual and organizational performance.
• Apply ergonomic principles while inputting data with speed and accuracy at industry standard.
• Apply current and emerging technologies efficiently and accurately to business situations.
• Use interpersonal skills including effective listening and communicating that demonstrates professionalism.

Business and Office Technology Mission Statement

The Business and Office Technology Department serves its students and communities in alignment with Riverland's mission by offering current office skills training while teaching the importance of lifelong learning and social responsibility. We strive to meet the needs of our communities through open communication with our students and advisory committees and by offering a supportive environment that provides accessibility to state-of-the-art technology while students acquire the technical, general education, and personal skills training that employers require.

Last Updated: February 21, 2017