Help Desk Assistant
JOB LOCATION
Technology & Learning Resources
Austin - East
JOB TITLE
Help Desk Assistant
WORK SCHEDULE
Monday - Friday
10 - 15 hours per week
DESCRIPTION OF DUTIES
Monitor the computer labs and provide for the general cleanliness, safety, and security of the laboratory areas. Report maintenance problems to TLR staff as they occur. Enforce procedures for the use of the laboratory area and the use of equipment, supplies, materials, software, hardware, and peripherals. Troubleshoot and diagnose basic problems with user accounts and computer equipment. Refer problems to TLR if unable to resolve. Respond to questions from students, staff, and instructors with information relating to the computer labs. Cross train in Library services.
HOW TO APPLY
E-mail Jacki Anderson, Help Desk Manager at jacki.anderson@riverland.edu